Xgen IM- An Inbuilt Encrypted Instant Messaging

FOR EVERY ORGANIZATION

Create Team and
Project Based Groups

Manage and Control
Participants Number

Restriction on
Message Forwarding

Message History
for New Member

Inbuilt
Encryption

Delete Messages
by Admin

No Mobile Number
Required

Send Message
via API

Why you need XGEN IM for Your Business

01 All Team Communication is in One Place
02 Integration with other Services (CRM, payroll etc)
03 Historical access to messages
04 Project,Team and Dynamic Groups
05 Privacy and Security

Xgen IM FEATURES

MANAGEABLE

Xgen IM comes with a very powerful command-line tool that allows controlling most of the aspects of the server. Its most common operations can be automated to make it a pleasure for admins to work with.

HIGHLY VERSATILE

Xgen IM offers many customization hooks to adapt it easily to various use cases. This feature makes it the server of choice no matter in which area users are working in like : mobile messaging, gaming, internet kind of things, it can do it all.

MASSIVELY SCALABLE

Massive concurrency: Lacs of users on 1 node.

Cluster with consistent hashing to get rid of data replication.

Memory reduction of the data kept in memory for each connected user.

SEND & RECEIVE STRUCTURED MEDIA

Send images, videos and structured messages using custom data.

AUTO-THUMBNAIL GENERATION

Automatically render images and videos in an easy-to-see thumbnail.

PUSH NOTIFICATIONS

Deliver real-time updates and reach customers at the right time.

READ RECEIPTS

Track the read status of messages sent to other users.

TYPING INDICATORS

Typing signals from users writing messages in real-time.

USER-TO-USER BLOCKING

Block and unblock bad actors, spammers, or toxic users.

CHAT HISTORY

When the client wants to see the chat history, the user will be able to do so. The user will be able to clear the history if the user wants to.

USERS ONLINE

When the client wants to see who is online, the client clicks the “who is online” button in the online menu, and the client can choose who to message, by double clicking the name.

FEATURES OF XGEN IM ON WEBMAIL

Multiple Simultaneous Chat Sessions

One agent can handle any number of chat sessions at the same time. Each session runs in a separate room tab in the Agent Console. Agents can accept or ignore incoming chat request by clicking on “Accept” or “Ignore” button in the room tab.

Fast response time even on a slow connection

Only relevant information is transferred between client browser and the chat sever and only when some action by either side is required, providing for superior performance.

Receive an alert

When a visitor clicks your live chat button.

Chat live with visitors using SSL (Secure Sockets Layer)

Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted.

Spell Checker

Eliminate spelling mistakes with our powerful spell checker, which automatically outlines mistakes as you type.

Canned Responses

With the click of a mouse, you can send pre-written answers to commonly asked questions.

USERS ONLINE

When the client wants to see who is online, the client clicks the “who is online” button in the online menu, and the client can choose who to message, by double clicking the name.

Match with your site design

Design of chat window can easily match corporate design of your site. It will feel as an integral part of your site.

File Transfer

It is easy for agents and visitors to attach files to conversation. Screen shots, manuals, documents and many more.

Compelling end-user experience

Application has one of the easiest and most intuitive user interfaces ever created. Its unique set of features include rich text, image emoticons, sound effects, user selected fonts, text and avatar icons, and more.

Typing Indicator

Display indication when contact is responding.

Email Chat Transcript for Visitors

Visitors may request a chat transcription sent to their email address.

Presence & Status

Able to view contact’s status and presence.

High Reliability, Scalability and High Load Support

Graphical emoticons

Sometimes, one image costs thousands words.