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XgenPlus is a revolutionary email platform developed in India and is recognized as the world's first IDN (Internationalized Domain Name) compliant email solution. The primary objective behind XgenPlus's IDN capability is to bridge the gap between English and non-English speaking populations by enabling communication in native languages through email — for enterprises and government organisations.

XgenPlus allows organisations and their users to create email addresses in their preferred language, allowing them to communicate effectively in their native tongue. This innovative approach aims to overcome the language barrier and make email communication more inclusive and accessible across an organisation.

One of the notable features of XgenPlus is its support for IDN — a domain name. These are the domain names that include Non-ASCII Unicode characters of scripts like Cyrillic, Chinese, Hindi, Gujarati and more.

Universal Acceptance-ready systems empower businesses to truly serve a global market. We took the lead in the internationalization of email addresses so people can use their native scripts for their email identities. For non-English speakers, this process helps bridge the digital divide and lets people from across the world and within their own villages communicate more easily. Universal Acceptance (UA) is the state in which all valid Domain Names and email addresses are accepted, validated, stored, processed and displayed correctly and consistently, regardless of script, number of characters, or recently introduced new domain extensions. As internationalization continues to grow, we recognize the increasing significance of making the internet more accessible in local languages. That's why we actively contribute to the Universal Acceptance (UA) initiative, ensuring the usability of all domain names and email addresses across internet-enabled applications, devices, and systems. Our focus on Email Address Internationalization (EAI) plays a pivotal role in enabling the next billion users to connect effortlessly.

Our enterprise email solution underwent significant updates to support internationalized email and IDNs, requiring enhancements to over 30 components, including major elements like webmail, IMAP, POP, SMTP, contacts, calendar, antispam, search, logger, and rules. With no existing experiences for EAI acceptance, validation, storage, processing, and display, Our software development team leveraged their 20 years of email systems expertise. They meticulously examined the existing source code, studied relevant requests for comments (RFCs) and ICANN UA guidelines, and drew upon their comprehensive understanding of email clients and broader internet community issues. Through this diligent process, We developed a robust and workable solution, setting the stage for UA readiness.